Last updated: November 2026
Every Mama’s Care gift set is checked and packed by hand before dispatch. Because our products are newborn clothing and baby-care items, we do not accept returns or exchanges for change of mind, size or colour preference. We do, however, stand fully behind the condition of what we send you.
Contents
When we offer a replacement or refund
- The product reached you damaged (for example torn, stained or broken in transit), or
- You received a wrong product or a missing item.
How to raise a request
- Record an unboxing video. Please record one continuous video while opening the sealed parcel, showing the shipping label and the package from all sides before opening. Requests without an unboxing video cannot be accepted.
- Tell us within 48 hours of delivery on WhatsApp +91 99990 81700 with your order number, the unboxing video and clear photos of the issue.
- Keep the product unused and unwashed, with all pieces, tags and the original gift box.
What happens next
- Our team reviews the video and photos within 2 working days and may ask for the product to be sent back for inspection.
- If the claim is approved, we first offer a free replacement of the same item. If it is out of stock, we issue a refund to the original payment method within 7–10 working days of approval.
We cannot accept requests when
- There is no unboxing video, or the request is raised after 48 hours of delivery.
- The product has been used, washed, altered or damaged after delivery, or tags/packaging are missing.
- The concern is a small variation in print colour, shade or placement. Every Mama’s Care print is screen-printed by hand by skilled artisans in India. Small variations in colour, shade or print placement are a natural part of this craft — they are not defects, but the mark of handmade work that makes every piece a little one-of-a-kind. Colours may also look slightly different on different screens.
Cancellations
An order can be cancelled for a full refund before it is dispatched. Once dispatched, it cannot be cancelled.
Questions? Email Jyotithakur0510@gmail.com or WhatsApp +91 99990 81700.